Standard and Express delivery services are available for most of the countries that we ship to. Once you have entered the delivery address, you'll be able to see the available delivery services.
Tracking is available on some Standard Delivery services and on all Express Delivery services. You will receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
Your order will be sent out via the most suitable carrier, dependent on size and weight.
Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. we cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.