We apologize if we made a mistake. If you would like to have an exchange of goods, but instead got a refund, perhaps it was because we were not able to exchange your product to the one you wanted.
In this case, we do a refund to give you the opportunity to purchase other items of your choice.
Please note that at the moment exchange of goods is available only for residents of Poland. For customers from other countries to send a replacement, we can not, in which case it will automatically refund.
If you want to return an item, but instead you exchanged for another, please contact our customer support team, which will try to solve this problem.