WHY CAN'T I ACCESS MY PERSONAL ACCOUNT?

To make the purchase, as well as view and track your orders, you need to log into your personal account. If a page does not enter the private office, we advise you to try using a different web browser... 

WHY AM I NOT RECEIVING MESSAGES AND EMAIL?

After registration and confirmation of the order you will start to get your messages by e-mail, including newsletters, posts the order confirmation and returns, as well as the answers from support service... 

HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER?

If you no longer wish to receive our newsletter, you can easily opt out of it in the following ways. Click on the link in one of our letters... 

HOW TO RECOVER MY PASSWORD?

If you have forgotten your password, nothing to worry about: you can easily go back to his private office. You can look at the login page in the top right corner of the page. Click on the... 

HOW CAN I CHANGE MY PASSWORD?

You can change your password, email address and any other information at any time. To do this, open your account and click the "Edit my information... 

WHAT TO DO IF I HAVE RECEIVED INCORRECT OR DAMAGED GOODS?

We strive to immediately deal with the problems associated with the delivery of faulty or defective goods. Please contact our Customer Service, and enter your order number and the name and... 

THE GOODS RECEIVED IS NOT IN ORDER, WHAT SHOULD I DO?

Goods can be shipped in separate parcels, so please go to your e-mail and check whether you did not receive a message that your goods will arrive separately... 

CAN I CANCEL MY ORDER?

If you choose mail delivery, you can cancel your order within one hour of placing your order. If you choose any other method of delivery (eg express delivery courier), you will have only... 

HOW CAN I CHANGE MY ORDER?

We are not able to change any part of your order, delivery method or payment after you confirmed your order... 

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